Refund policy

At Phantom Republic®, every order is carefully inspected before it leaves our facility. If there's an issue with your order, we're committed to making it right.

Return Window

You may request a return or exchange within 7 days of receiving your order.

Note: We do not offer return or exchange on international orders.

Eligible Returns & Exchanges

Returns or exchanges are accepted only if:

  • You received the wrong item or incorrect size.
  • The product has a manufacturing defect.
  • The product arrived damaged during transit.

To be eligible, the item must:

  • Be unworn, unused, and unwashed.
  • Have all original tags attached.
  • Be returned in its original packaging.
  • Be accompanied by your order number or proof of purchase.

Non-Returnable Items

We do not accept returns or exchanges for:

  • Change of mind.
  • Incorrect size selected by the customer.
  • Normal wear and tear.
  • Damage caused by misuse, improper washing, alterations, or negligence.
  • Minor color variations due to differences in screen or device display settings.
  • Limited Edition, Sale, Clearance, or Final Sale items.

Return Process

To request a return or exchange, please contact our customer support within 7 days of delivery and provide:

  • Your order number.
  • Clear photos of the product (if damaged, defective, or incorrect).
  • A brief description of the issue.

Our team will review your request and, if approved, provide instructions for returning the item. Please do not send any items back without prior approval.

Refunds

Once we receive and inspect the returned item, we will notify you of the outcome.

If your return is approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

Original shipping charges are non-refundable unless the return is the result of an error by Phantom Republic or the product arrived damaged, defective, or incorrect.

Store Credit

In certain approved cases, Phantom Republic may offer store credit instead of a monetary refund. Store credit:

  • Is non-transferable.
  • Cannot be exchanged for cash.
  • Is linked to the original customer's account.
  • May only be redeemed for future purchases at Phantom Republic.

Return Shipping

If the return is approved because:

  • We shipped the wrong item.
  • The product has a manufacturing defect.
  • The product was damaged during transit.

Phantom Republic will cover the reasonable cost of return shipping.

Customers are responsible for securely packaging returned items to prevent damage during transit.

Refused Deliveries

Orders that are refused upon delivery or returned due to an incorrect shipping address provided by the customer may not qualify for free reshipment or a full refund. Any applicable shipping or handling costs may be deducted from the refund where permitted by law.

Fraud Prevention

Phantom Republic reserves the right to refuse returns, exchanges, refunds, or store credit in cases of suspected fraud, abuse of the return policy, or where false or misleading information has been provided.

Contact Us

If you have any questions regarding returns or exchanges, please contact our customer support through the Contact page on our website before returning any items.

Thank you for choosing Phantom Republic®.